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Tue, 18 Feb 2014 14:03:57 +0000

Time for More Checking Account Changes

Checking once again seems to be in the spotlight as banks and credit unions attempt to balance the need to grow accounts and customers while also driving non-interest income. The ‘new environment’ of lower overdraft fees, less interchange income and … Continue reading

Tue, 28 Jan 2014 20:44:05 +0000

Coal for Christmas?

On Christmas Eve, the US Postal Regulatory Commission approved the request of the US Postal Service for a variety of rate hikes effective January 26, 2014. Some key changes include first class mail going from 46 to 48 or 49 … Continue reading

Fri, 15 Nov 2013 18:45:12 +0000

Will Deflationary Concerns Put the Brakes on Markets’ Strong Run? U.S. and Canadian Central Bankers – as well as their bretheren overseas – have recently been successful at supporting rising stock prices and home values but less so at driving inflation. While lower cost for goods makes consumers happy, … Continue reading

Thu, 19 Sep 2013 13:14:07 +0000

Pushing The Limit on Credit Card Add-Ons

From American Banker -  Banks Probe Regulatory Limits of Credit Card Add-Ons It appears that most of the major U.S. card issuers have folded their tents relating to products such as Payment Protection and Identity Protection.  In the wake of … Continue reading

Wed, 07 Aug 2013 13:46:30 +0000

Are we better off after ‘Durbin’?

As the dust settles on the implementation of the Durbin amendment, it is fair to consider the implications for consumers since its enactment. This is even more relevant given the ruling of Judge Leon, who called the board’s interpretation as … Continue reading

Mon, 05 Aug 2013 14:58:22 +0000

Spring was a busy time for deposit advance products

Spring was a busy time for deposit advance products with regulators. The CFPB kicked it off with a whitepaper at the end of April, the Federal Reserve released a statement regarding the CFPB’s whitepaper on the same day, and then … Continue reading

Fri, 26 Jul 2013 13:00:05 +0000

Customer Service Strategies for the Retail Banking Industry

No matter the size, the product or the market, service is something we all experience every day.  Receive good service and chances are you’ll do business again with the company; experience poor service and the company will ultimately lose your … Continue reading

Mon, 03 Jun 2013 16:49:05 +0000

Is it OK for Big Banks to write their own legislation?

I recently read an online article about the very topic. (See link below). The answer to that question will oscillate wildly depending on whom you talk to and when you have that conversation. Closer to the recent financial crisis, the … Continue reading

Thu, 23 May 2013 15:32:36 +0000

BITCOIN – a child of necessity?

Earlier this week, a group of us had a conversation about Bitcoin, the controversial new virtual money used for a variety of transactions online and – in some areas – in the real world.  During the conversation, someone said Bitcoin … Continue reading

Fri, 17 May 2013 16:02:18 +0000

Is prepaid ‘the account’ of the future?

With growth anticipated to exceed 20% annually through 2017, is prepaid becoming ‘the account’ of the future? Is the traditional checking account, as we know it, obsolete? While uncertain, it does tempt further exploration to understand why acceptance is so … Continue reading

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